For field service businesses
See the problem. Before you roll a truck.
Your customer opens a link and shows you the problem on video. No app to install.
Fewer truck rolls
Confirm a visit is really needed before you head out.
First-time fix
Know which parts and tools to bring, and skip the second trip.
Nothing to install
A simple link is all it takes, on iPhone and Android.
How it works
A video call in three steps.
- 01
Send a link
By text or WhatsApp, right from your phone.
- 02
See it live
Your customer opens the link and shows you the problem. You talk them through it during the call.
- 03
Decide what's next
Fix it remotely, or plan the job with the right equipment.
Who it's for
Built for trades that work at customers' homes and sites.
Plumbing
Leaks, clogs, water damage.
HVAC
Furnaces, heat pumps, air conditioning.
Electrical
Panels, outages, safety checks.
Locksmith
Doors, locks, shutters.
Solar
Panels, inverters, batteries.
Appliance repair
Diagnosis before repair or warranty claims.
Commercial equipment
Machinery, refrigeration, technical systems.
Multi-location teams
One process across all your branches.
FAQ
Simple for you, and for your customers.
Does my customer need to install an app?
No. Your customer just opens the link you send and allows camera access. No app to download, no account to create.
Which devices does Vidiag work on?
Your customer can use any recent iPhone or Android phone. On your side, Vidiag runs in a web browser, on a phone or a computer.
Is the video recorded?
No. The call happens live and the video isn't recorded. Your customer stays in control and can hang up at any time.
What if the problem can't be fixed remotely?
You head out already knowing what to expect: you bring the right equipment and save time on site.
How long does it take to get started?
A few minutes. There's nothing to install for your team or your customers: you can send your first link the same day.
Let's try Vidiag on a real job.
Send us a message and we'll show you how it works.
Book a demo